Operations Manager Jobs in the Countertop Industry

Basic Function of the Operations Manager

The basic function of the Operations Manager is to:

  • Plan, organize, monitor, manage, and control the Company’s daily production of countertops.

Salary Range For Operations Manager

25th Percentile

$75,250

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th Percentile

$93,600

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th Percentile

$124,800

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

*Projected salaries for related positions

Job Requirements

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner.  The requirements listed below are representative of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Duties and Responsibilities

The primary functional duties and responsibilities of the Operations Manager include: 

  • Keep the President apprised of activities within the company.

  • Schedule production and supervise production area work to meet all work order commitments on time, at or under budget, and to customer and Company specifications and quality control standards.  Establish appropriate shop controls to monitor profitability of production work.

  • Develop written schedules for monitoring activities such as daily production of countertops, driver pick-up and delivery, vehicle/equipment maintenance and upcoming events.

  • Develop and maintain controls over organizational assets, including finances, facility, equipment, personnel, etc.

  • Submit accurate and timely reports documenting production area activities to the President, including those for production activity and scheduling.

  • Close sufficient new business to meet sales goals.  Insure that business is quoted at prices that will achieve profitability goals in the annual budget.

  • Supervise the cleaning and maintenance of production area equipment, tooling and the production area.

  • Be aware of marketplace conditions including competitor pricing and operations.

  • Maintain an effective and relevant job description or duties list for every employee and submit to the President for final approval.

  • Interview to fill production positions with qualified personnel.  The President must approve new hires and compensation.

  • Conduct employee performance evaluations on all production personnel at least once per year.

  • Fairly and consistently apply Company policies.

  • Within budgetary guidelines, maintain production supplies in a manner to minimize Company costs while preventing out-of-stock conditions from restricting production.

  • Develop and enhance customer relationships in order to make us the provider of choice to customers and potential customers throughout our market area. 

  • Train and cross-train all personnel and train individuals in the Company as backup for the Operations Manager to cover absences.

  • Research and recommend measures to the President to improve production efficiency, product quality, and safety.

  • Other duties and tasks as may be assigned by the President.

Measures of Performance

The Operations Manager shall be deemed to be performing in an acceptable manner when the following have been accomplished:

  • The President is kept apprised of activities in the production area.

  • Budgetary guidelines are met or exceeded.

  • Production scheduling and supervision are performed to meet all work order commitments on time, at or under budget, and to customer and Company specifications and quality control standards.

  • Equipment is properly cleaned and maintained.

  • Accurate and timely reports are submitted to the President, including those for production activity and scheduling.

  • Production areas are kept sufficiently clean and free of debris and scrap to withstand the scrutiny of an unannounced customer visit.

  • Every employee in the production area has an effective and relevant job description or duties list.

  • Positions are filled with qualified personnel.

  • All personnel receive performance evaluations at least once per year.

  • Company and personnel policies are fairly and consistently applied.

  • Production tools and supplies are maintained in a manner to minimize Company costs and prevent out-of-stock conditions from restricting production.

  • The perceived degree of satisfaction by the President. 

Education

  • Required:  High school diploma or equivalent

  • Preferred:  College degree in business, arts, or related field

Licensing/Registration/Certification

  • Required: None

  • Preferred: None

Experience

  • Required: Five or more years experience as Manager of an equivalent manufacturing department with a minimum of $1,000,000 in annual sales.

  • Preferred: Not applicable

Physical

  • Body Positions:  While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time while operating machinery.  He/she may also be required to sit for long periods of time while performing the managerial functions.

  • Body Movements:  The employee must have a full range of body movements including the use of his/her hands to finger, handle, and feel objects such as computer equipment.  The ability to bend the body, to reach for objects, and to crouch when needed are also required.

  • Body Senses:  The employee must have command of all five senses: sight, hearing, touch, smell and taste.  Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.  These vision requirements in each area must be sufficient to monitor the quality of the production jobs.

Skills, Knowledge, and Abilities

  • Ability to guide, direct, and coordinate multiple departments and employees.

  • Ability to read, analyze, and interpret financial reports, legal documents, and industry/trade magazines.

  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, and members of the business community.

  • Excellent knowledge of the Company’s industry and trends impacting its business.

  • Become an active member of the community.

  • Ability to effectively communicate, in English and Spanish, both verbally and in writing.

Working Conditions

  • This position will be working primarily indoors in a manufacturing environment, but also requires the employee to be in the outdoors on a regular basis.  From this movement, the employee will encounter varying weather conditions and temperatures.  The normal auto and air travel hazards will apply.  Travel will be in all types of weather including heavy rain and below freezing temperatures with snow conditions.

  • The noise level in the work environment is usually high due to the proximity of saws, grinders, etc., but is lower in the office areas of the building.

Authority

  • Authority to organize, discipline, direct, coordinate, and evaluate production personnel.  The President must approve hiring and firing.  The President must approve new positions and compensation.

  • Authority to strictly enforce Company’s policies and procedures applicable to the production department.

  • Authority to prepare job descriptions and/or duties lists for production personnel, when and where appropriate, subject to final approval of the President.

  • Within budgetary guidelines, authority to purchase production equipment, maintenance, tools, and supplies.

  • Authority to enforce the Company’s Safety Policies.